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Nawy Real Estate

Property Management Operations Specialist

LocationMaadi, Maadi, Egypt
Work modeon-site
Typefull-time
DepartmentNawy Unlocked
Company size501–1,000 people
First seen1w ago
Last seen4d ago
About the role
1.
Tenant & Owner Relations
Responsibilities
● Respond promptly to tenant and owner inquiries and service requests via phone, email, or in person
● Coordinate move-ins, move-outs, and lease renewals
● Mediate and resolve tenant complaints or disputes professionally
● Educate tenants on property rules, rights, and responsibilities
● Maintain regular communication with property owners on occupancy, maintenance, and financial performance;
prepare and deliver monthly updates
2.
Rental Contract Administration
● Draft, review, and manage lease agreements for tenants and property owners
● Ensure rental contracts comply with legal and regulatory requirements
● Maintain accurate records of lease terms, renewal dates, and contract modifications
● Coordinate contract renewals, extensions, and terminations
3.
Documentation & Compliance
● Maintain a central database for all rental agreements, amendments, and compliance documents
● Ensure proper filing and accessibility of contracts for audits and reviews
● Monitor rental contract compliance to avoid disputes and legal challenges
● Assess risk related to non-payment, contract breaches, and eviction procedures; support audits and reporting on
contract and payment compliance
4.
Cash Collection & Payment Tracking
● Oversee rental payment schedules, ensuring timely collection from tenants
● Implement and maintain efficient invoicing and payment tracking systems
● Coordinate with finance teams on deposit allocations, late fees, and reconciliation
● Handle payment discrepancies and resolve billing issues with tenants
5.
Financial Reporting & Process Optimization
● Generate regular reports on rental income, outstanding payments, and cash flow
● Analyze trends in payment delays and propose improvements to collection strategies
● Work with accounting teams to enhance automation of rent processing systems
● Optimize contract management and customer-service processes to streamline lease administration
Requirements
Capabilities & Skills
Customer & Relationship Skills
● Communication — clear, professional, and empathetic across phone, email, and in-person
● Customer focus — comfortable managing both tenant and owner expectations simultaneously
● Problem solving & conflict mediation — able to de-escalate disputes and find workable resolutions
● Cultural competence — experience working with diverse tenant populations
Administrative & Financial Skills
● Contract literacy — comfortable reading, drafting, and redlining lease agreements
● Regulatory awareness — working knowledge of housing laws, tenant rights, and lease compliance
● Financial acumen — payment tracking, reconciliation, and basic financial reporting
● Organization & attention to detail — accurate recordkeeping across contracts, renewals, and payments
● Technical proficiency — property management software, invoicing/payment platforms, and document management
systems
● Time management — able to context-switch between service requests and administrative deadlines
Experience & Qualifications
● 2+ years in property management, real estate, customer service, or contract administration
● Familiarity with housing laws, tenant rights, and lease/contract terms
● Experience working with diverse populations and stakeholders (tenants, owners, finance, legal)
Nice to have
● Prior exposure to rent collection, invoicing, or financial reconciliation processes is a plus
● Facility management background is an advantage.
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