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M/I Homes

Customer Care Manager

LocationVenice, Florida, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience1–5 yrs
DepartmentCustomer Care
Company size1,001–5,000 people
PostedOct 5, 2026 · 1w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
High school graduate
One to five years of related work experience and/or training
Related supervisory experience
Good knowledge of home building industry preferred within scope of customer service requirements and construction processes
Valid driver’s license and a good driving record
Pre-employment substance abuse testing
Skills
Computer
Benefits
Medical
Dental
Vision
Paid time off
Paid holidays
Paid parental leave
401(k)
Profit sharing plan
Employee home purchase plan
About the company
M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa.
About the role
Job Summary: Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.
Duties and Responsibilities
•
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
•
May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
•
Contacts and schedules appropriate subcontractors to perform work as required.
•
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)
•
Directs and supervises subcontractors to improve efficiency and workflow.
•
Maintains service vehicle inventories including appropriate materials and equipment.
•
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
•
Assist in special projects as requested and perform additional duties as required.
Requirements
Minimum Education/Experience:
High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
Skills:
•
Computer
•
Written & Verbal
•
Customer Service
Competencies:
•
Customer Focus
•
Approachability
•
Listening
•
Time Management
•
Composure
•
Conflict Management
•
Perseverance
•
Problem Solving
Work Conditions:
•
Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
•
Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.
Benefits
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee home purchase plan and more.
Legal
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
More roles at M/I Homes
Marketing CoordinatorMarketing ManagerSales AssociateBenefits AdministratorNew Home Consultant
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