Typical Responsibilities/Tasks:
• Analyze, support, and maintain enterprise business applications to ensure optimal performance and availability.
• Serve as the primary point of contact for assigned applications and business units.
• Troubleshoot and resolve application issues, system errors, and performance problems.
• Perform root cause analysis and implement corrective actions.
• Provide Tier II application support to end users.
• Coordinate with developers, infrastructure teams, and vendors to resolve complex technical issues.
• Monitor application health, availability, and performance using enterprise monitoring tools.
• Configure and maintain enterprise applications based on business requirements.
• Support application deployments, upgrades, patches, and enhancements.
• Participate in software implementation and system integration projects.