Assistant Guest Services Manager
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Before you apply
LocationAloft New Orleans Downtown
Work modeon-site
Typefull-time
SeniorityMid
ExperienceUp to 2 yrs
DepartmentFront Office
Company size501–1,000 people
PostedNov 2, 2026 · 2d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent required
Previous hotel experience required
Strong leadership and team-building abilities
Excellent customer service and communication skills
Strong organizational and multitasking capabilities
Ability to problem-solve and make sound decisions independently
Proficiency with Property Management Systems (PMS) and Microsoft Office
Associate or bachelor’s degree preferred
1–2 years of supervisory experience in hospitality or front office preferred
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity
Skills
Property Management Systems (PMS)
Microsoft Office
About the company
Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.
About the role
The Assistant Guest Services Manager supports the overall operation of the Front Office to ensure exceptional guest experiences. This role assists in supervising the Guest Services team, resolving guest concerns, and maintaining service standards in alignment with brand and company expectations.
Job Title: Assistant Guest Services Manager - Exempt
Department: Front Office
Supervision Exercised: Guest Service Agents
Supervision Received: Guest Services Manager
MINIMUM REQUIREMENTS
Education
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High school diploma or equivalent required.
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Associate or bachelor’s degree preferred.
Experience
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1–2 years of supervisory experience in hospitality or front office preferred.
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Previous hotel experience required.
Skills and Knowledge
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Strong leadership and team-building abilities.
•
Excellent customer service and communication skills.
•
Strong organizational and multitasking capabilities.
•
Ability to problem-solve and make sound decisions independently.
•
Proficiency with Property Management Systems (PMS) and Microsoft Office.
JOB DUTIES
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Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
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Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
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Resolve guest concerns promptly and professionally, escalating as needed.
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Assist with scheduling, training, and performance management for front-of-house team members.
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Ensure adherence to company policies, service standards, and safety/security procedures.
Legal
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*
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