Shift Leader
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Before you apply
LocationMiami, FL, US
Work modeon-site
Typefull-time
SeniorityLead
Company size10,000+ people
PostedJan 26, 2026 · 9mo ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Basic computer skills
Fluent in spoken and written English
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with training
Problem solving
Motivating others
Previous leadership experience in retail, restaurant or hospitality
Skills
Basic computer skills
About the role
Position Title: Shift Leader
Reports To: Restaurant Manager
Overview
Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities
Responsibilities Include:
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Perform all responsibilities of restaurant team members
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Support the Restaurant Manager in meeting operational goals and execution
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Ensure Brand standards are met throughout shift including preparation of food and beverages
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Communicate shift priorities, goals and results to restaurant team members
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Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
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Support the training of restaurant team members as needed
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Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
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Communicate clearly with the next Shift Leader to help prepare him/her for shift
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Ensure Food Safety standards are met
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Manage Inventory throughout the shift
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Provide great guest service and coaches restaurant team members to do the same
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Schedule restaurant team members for shifts
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Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Requirements
Education/Experience:
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Basic computer skills
•
Fluent in spoken and written English
•
Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies
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Works well with others in a fast-paced team environment
•
On time, demonstrates honesty and a positive attitude
•
Willingness to learn and adapt to change
•
Guest focused
•
Ability to assist with training
•
Problem solving
•
Motivating others
Physical Demands/Working Conditions:
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Standing on feet
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Repetitive motion including bending, stooping and reaching
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Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
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Wearing a headset
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Working in a small space
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