Service Delivery & Technical Expertise:
· Apply comprehensive business, process, and technical expertise to elevate HR Solutions services, delivering a best-in-class experience for our end users
· Optimize the Tech Pod’s operational effectiveness (e.g., Org Studio, EIBs, Re-Orgs etc), anticipating and resolving complex problems across the team and partnering teams
Partnership & Cross-Functional Delivery:
· Partner with HR COEs and the HR Technology Team to resolve complex technology problems, acting as an advocate for continuous improvement in HR Solutions processes and services, and identify opportunities to expand HR Solutions scope
· Contribute to the creation of a roadmap to transition additional HR Technology Team tasks to HR Solutions, and support the transition of HR Technology Team work into the HR Solutions Technology Pod — identifying the associated risks and resourcing requirements.
· Supporting HR Solutions on cross-functional global projects (e.g., ACR, Job Architecture, HR Chat), collaborating with stakeholders and driving delivery across multiple HR Solutions teams — maintaining key relationships across business areas and serving as a key resource within HR Technology
Innovation & Continuous Improvement:
· Partner with the HR Solutions AI enablement team to expand and apply the AI and automation agenda across Tech Pod delivery and the wider HR Solutions workstreams to improve and optimize operational effectiveness
· Use technology and AI to t raise visibility of HR Solutions services and support, including in-the-moment communications for how-to’s and new service launches
End User Experience Focus:
· Accountable for the identification internal and external end user experience requirements alongside HRS Leadership, and contribute to the development of solutions and services that meet evolving needs — supporting the expansion of HR Solutions scope where new opportunities emerge
· Responsible for contribution to organizational level projects, with the opportunity to lead medium scale initiatives with the HRS team
· Deliver a capacity plan for the Tech Pod, based on in-depth analysis of team resourcing and demand