* Answer all incoming room service calls promptly and professionally, adhering to established service standards.
* Accurately take guest food and beverage orders, confirming all details and special requests.
* Possess a thorough knowledge of the room service menu, including ingredients, preparation methods, and potential allergens.
* Actively upsell and suggestive sell menu items, beverages, and desserts to enhance the guest experience and increase revenue.
* Process orders through the point-of-sale (POS) system accurately and efficiently.
* Communicate effectively with kitchen and delivery staff to ensure timely and correct order fulfillment.
* Resolve guest complaints or concerns regarding room service orders in a professional and timely manner, escalating issues to management when necessary.
* Maintain a clean and organized work area.
* Adhere to all company policies and procedures, including those related to food safety and hygiene.
* Assist with other duties as assigned by management.