Customer Service Representative
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Before you apply
LocationMarkham
Also inStafford
Company size10,000+ people
PostedOct 30, 2026 · 1w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Manage the end-to-end RMA process
Coordinate repair status and communication
Support repair turnaround time and on-time delivery objectives
Job Description Summary
The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You will directly impact on customer satisfaction and product quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford center.
This role offers the opportunity to develop cross-functional expertise while contributing to continuous improvement initiatives. As part of a growing and diverse team, you will help streamline processes, resolve escalations, and support the delivery of high-quality service to GE Vernova’s global customers
Job Description
Key Responsibilities
RMA & Repair Process Management
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Manage the end-to-end RMA process, including request intake, authorization, tracking, ERP/CRM transactions, and repair order administration.
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Monitor repair status throughout the lifecycle and ensure timely communication with stakeholders.
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Support repair turnaround time and on-time delivery objectives through proactive coordination and issue resolution.