At a glanceSummarised by Seekless from the posting.
Must have2
technical skills
teamwork
Nice to have2
good telephone manner
experience working on a helpdesk in the past
Skills
router configurations
network faults
spreadsheets
Benefits
Pension
Life insurance
Store discounts
Sickness insurance
Medicash
Join Our Technical Support Team!
Are you looking for a thrilling new challenge that combines learnt technical skills, teamwork, and real-world impact? If so, we have the role for you! At NoteMachine, we’re on the hunt for Technical Support to be one of the driving force behind our mission to deliver cash when and where it’s needed most.
In this role you will be working 48 hours a week 4 on 4 off shift patterns.
With our in-house training, you’ll become the expert behind the connections that keep our ATMs running smoothly across the UK.
Responsibilities
Day in the Life: As a Technical Support, your days are dynamic, covering everything from basic router configurations to troubleshooting network faults. You’ll be a valued member of the go-to team for our internal and external customers, resolving technical issues with your learnt expertise and precision. Whether you’re on the phone with one of our engineers or diving into spreadsheets, your role is pivotal in our operations division.
Requirements
The Right Fit: We’re looking for a team player with an eye for detail and a passion for learning. No advanced experience is necessary; we’re committed to providing top-notch training in an environment where your contributions have a direct impact on our daily operations. A good telephone manner and experience working on a helpdesk in the past is desirable but not certainly not essential.
Benefits
What’s in it for you? At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:
•
Full job training with career progression and development opportunities;
•
21 days annual leave increasing to 22 days after a years’ service respectively;
•
Salary Sacrifice Pension Program with higher take-home pay and contributions;
•
Employee wellness program offering free confidential counselling service