• Assist Tea Master in ensuring that guests are provided outstanding service befitting a high-end establishment.
• Develop and nurture strategic relationships with high-value individuals, prioritizing Casino guests, hosts, and affluent tea enthusiasts.
• Maintain cleanliness and organization of the tea counter areas and equipment.
• Attend line-ups with other staff and review all information pertinent to the day’s business.
• Check own grooming and attire standard.
• Communicate closely with floor service to ensure quality service is achieved.
• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Upsell to guests whenever possible.
• Prepare workstations & pantries, ensuring compliance to departmental standards.
• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs.
• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order.
• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
• Ensure all assigned closing duties are completed before signing out.
• Collect & Analyze Guest Preferences and Comment Cards.