Key Holder
SalaryNo pay range posted
LocationOld Orchard, Skokie, Illinois
Work modeon-site
Typefull-time
SeniorityLead
Experience2+ yrs
DepartmentRetail
Company size51–200 people
PostedAug 27, 2026 · 1mo ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
2+ years of retail or customer service experience
Strong communication and interpersonal skills
Passion for beading, styling, and capturing content in-store
Belief in Little Words Project's mission and excitement to spread kindness
Able to work weekends and holidays
About the role
We’re looking for a Key Holder to help lead the way at our Old Orchard store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.
What you’ll do:
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Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
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Open and close independently, ensuring everything runs smoothly.
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Host and manage in-store beading appointments, events, and parties, making every visit special.
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Help find partners to do events with, and assist with planning in-store events
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Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
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Help train and develop Sales Associates, sharing best practices to enhance guest connections.
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Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
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Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
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Assist at the bead bar, tie bracelets, and fulfill custom orders.
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From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.
What You Bring to the Team:
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2+ years of retail or customer service experience.
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Strong communication and interpersonal skills—you love connecting with guests and teammates!
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Passion for beading, styling, and even capturing fun content in-store.
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You stay cool under pressure and find solutions with a positive attitude.
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Ready to jump in, support the team, and help wherever needed.
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Able to work weekends and holidays.
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You believe in Little Words Project’s mission and are excited to spread kindness every day!