IT & Audio Visual Support Specialist
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Before you apply
Salary$83k – $110k
LocationSan Jose, California, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentIT
Company size1,001–5,000 people
PostedNov 2, 2026 · 2d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience
2+ years of experience supporting audiovisual systems, unified communications, or workplace technology environments
Hands-on experience with conferencing platforms such as Microsoft Teams
Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies
Experience supporting AV control systems, including Crestron, Microsoft Teams Room or similar platforms
Ability to diagnose and resolve complex AV and technology-related issues
Excellent communication, customer service, and presentation support skills
Experience with digital signage, room scheduling systems, and unified communications technologies
Familiarity with ticketing systems such as ServiceNow
Experience with cloud-based device management platforms and collaboration technologies
Experience supporting executive meetings, town halls, and live events
Applicants must be eligible for any required U.S. export authorizations
Skills
Crestron
Logitech
Microsoft Teams Rooms
Microsoft Teams
ServiceNow
Job Details:
Job Description:
IT & Audio-Visual Support Specialist
We are seeking an experienced AV Support Specialist to provide technical support and operational expertise for audiovisual systems, meeting spaces, and workplace technology environments. This role is responsible for maintaining AV infrastructure, troubleshooting complex issues, supporting live meetings and events, and ensuring a seamless user experience across conference rooms and collaboration spaces.
Key Responsibilities
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Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools
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Troubleshoot and resolve escalated AV issues quickly to minimize meeting and event disruptions
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Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems
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Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies
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Perform routine system testing, preventive maintenance, and firmware updates on AV equipment
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Assist end users with conference room setup, meeting support, and live event technology needs
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Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies
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Collaborate with IT, Facilities, and external vendors to support AV deployments, upgrades, and system integrations
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Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations
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Document troubleshooting procedures, system configurations, and standard operating procedures (SOPs)
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Monitor AV system performance and recommend improvements to enhance reliability and user experience
The pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc. We also offer incentive opportunities that reward employees based on individual and company performance.
$82.9K - $110.0K USD
Legal
We use artificial intelligence to screen, assess, or select applicants for the position. Applicants must be eligible for any required U.S. export authorizations.
Qualifications:
Required Qualifications
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Bachelor’s Degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience
•
2+ years of experience supporting audiovisual systems, unified communications, or workplace technology environments
•
Hands-on experience with conferencing platforms such as Microsoft Teams
•
Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies
•
Experience supporting AV control systems, including Crestron, Microsoft Teams Room or similar platforms
•
Ability to diagnose and resolve complex AV and technology-related issues
•
Excellent communication, customer service, and presentation support skills
Preferred Qualifications
•
Experience with digital signage, room scheduling systems, and unified communications technologies
•
Familiarity with ticketing systems such as ServiceNow
•
Experience with cloud-based device management platforms and collaboration technologies
•
Experience supporting executive meetings, town halls, and live events
Key Competencies
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Strong troubleshooting and problem-solving skills
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Attention to detail and commitment to service excellence
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Ability to prioritize multiple support requests in fast-paced environments
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Customer-focused approach with strong interpersonal skills
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Ability to remain calm and responsive during high-visibility meetings and events
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Strong organizational and documentation skills
Work Environment
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On-site
•
May require occasional after-hours support or on-call rotation
Job Type:
Regular
Shift:
Shift 1 (United States of America)
Primary Location:
San Jose, California, United States
Additional Locations:
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.