Responsibilities
• Perform health checks, monitoring, and basic troubleshooting across VMware, including vCenter, ESXi, vMotion, vRA, SRM, VDI, and vSAN.
• Support storage systems including Dell PowerStore, Unity, Cohesity, and AWS FSx.
• Support backup platforms including Avamar, IDPA, Dell Data Domain, and Backupify.
• Support Linux and Windows Server environments, including patching, deployment, and clustering.
• Support Citrix technologies including CVAD, NetScaler, XenDesktop, and ControlUp.
• Support FTP and file-transfer processes including WSFTP, PGP, and job scheduling.
• Monitor systems using SolarWinds, Data Insights, CloudIQ, and related tools.
• Support Azure AD, Power BI, SharePoint, and other enterprise applications.
• Execute patch management, system updates, and routine maintenance.
• Respond to alerts and incidents, escalating as needed.
• Maintain documentation and update runbooks.
• Collaborate with global teams to ensure continuity and coverage.