Service and Operations Support Coordinator
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Before you apply
LocationManila, Philippines
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedNov 6, 2026 · 1d ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Minimum 1+ years of experience in administrative, operational, or customer support roles
Proficient in English, both written and verbal
Proven track record to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment
Strong sense of responsibility, follow-through, and attention to detail
Demonstrated initiative, adaptability, and problem-solving capability
Effective interpersonal and communication skills, capable of working collaboratively across departments and regions
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Bachelor's degree in Business Administration, Management, or a related field preferred
Solid understanding of D365, Salesforce, and SharePoint is an advantage
Familiarity with document control and basic data entry systems preferred
Skills
Microsoft Office Suite
Word
Excel
PowerPoint
Outlook
D365
Salesforce
SharePoint
Benefits
Health insurance
Retirement plans
Paid time off
About the role
Join the Aristocrat team as a Service and Operations Support Coordinator. Play a vital role in our mission to bring joy to life through the power of play. Aristocrat is a leading provider in gaming and technology that values inclusion, collaboration, and exceptional service. This role offers a chance to join a world-class team, ensuring smooth operation of our services and supporting our goals. If you want to thrive in a dynamic environment where your work matters, this position is for you!
What You’ll Do
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Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation.
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Ensure all service cases in Salesforce are updated promptly, including case assignments, closure notes, and records of blocking issues.
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Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
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Support preparation, distribution, and control of services and operational correspondence, ensuring accessibility and accuracy of files both digitally and physically.
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Maintain and control service inventory, tools, and materials to ensure appropriate stock levels and replenishment.
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Conduct periodic cycle counts and assist in inventory audits.
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Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists.
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Process material returns and ensure accurate documentation in relevant registers.
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Assist in scheduling business travel, preparing itineraries, and processing travel-related expense reports.
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Support coordination of internal meetings, training sessions, and company events, ensuring all logistical and administrative needs are met.
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Maintain training and certification records for both internal teams and customers.
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Maintain and update databases and directories such as Salesforce, D365, and SharePoint to ensure accurate and accessible information.
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Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tracking tools.
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Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly and monthly reporting.
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Support adherence to internal processes, audit requirements, and regulatory documentation standards.
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Participate in the preparation and submission of reports for operational and service compliance.
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Participate in reviewing and updating standard operating procedures (SOPs).
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Provide feedback and recommendations to improve efficiency within service and operational workflows.
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Support the maintenance of knowledge bases, process documentation, and shared repositories across the organization.
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Provide clerical and organizational assistance across teams to ensure flawless execution of customer support and operational initiatives.
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Collaborate effectively with colleagues and management to resolve issues and support day-to-day operational priorities.
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Provide general administrative assistance for the team, including meeting scheduling, correspondence, reservations, and logistics coordination.
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Handle incoming service calls, emails, and inquiries professionally, ensuring timely and accurate follow-up or referral to relevant departments.
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Maintain a clean, organized, and professional working environment in accordance with company standards.
What We’re Looking For
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Bachelor’s degree in Business Administration, Management, or a related field preferred.
•
Minimum 1+ years of experience in administrative, operational, or customer support roles.
•
Proficient in English, both written and verbal.
•
Proven track record to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment.
•
Strong sense of responsibility, follow-through, and attention to detail.
•
Demonstrated initiative, adaptability, and problem-solving capability.
•
Effective interpersonal and communication skills, capable of working collaboratively across departments and regions.
•
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•
Solid understanding of D365, Salesforce, and SharePoint is an advantage.
•
Familiarity with document control and basic data entry systems preferred.
If you are ready to join a team that strives for excellence, apply now. We support your professional growth and want you to help make Aristocrat a leader in the industry.
Legal
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.