This role sits within the Global Commercial function and is responsible for establishing and leading a world-class Key Account Management (KAM) framework across Mundipharma’s priority customers and healthcare ecosystems. The position drives the strategic design, governance, capability development, and continuous improvement of KAM practices globally, ensuring consistent customer engagement, account planning excellence, and value creation across markets.
Working closely with commercial, medical, market access, analytics, IT, and learning teams, the Global KAM Principal will build a scalable and effective operating model that balances global consistency with local market needs.
The purpose of this role is to define, operationalize, and continuously improve a unified global approach to strategic Key Account Management across Mundipharma’s most important customers and healthcare ecosystems. The role is accountable for developing the global strategy, governance, capabilities, tools, processes, and performance frameworks required to drive customer-centric growth and enhance strategic account engagement worldwide.
This position requires a senior leader with strong commercial expertise, cross-functional leadership capability, and a deep understanding of healthcare systems, payer and provider dynamics, and multi-stakeholder engagement.