● Partner with Global Account Leads to own the technical discovery and solutioning phase
of the sales cycle, and deliver all technical-win criteria necessary to close deals
● Help uncover new areas and relationships within these complex customers’ businesses
that could benefit from Gracenote data, products and services
● Own and champion the pre-sales technical strategy and solution roadmap for
Gracenote products with the customer, transitioning to the CSM team upon deal
closure for post-sales execution, but retaining ownership to ensure successful execution.
● Work in extremely close collaboration with Product and Post-Sales Customer Success
Manager (CSM) teams to ensure the technical solution sold is fully achievable and to
execute a seamless technical handoff upon contract signing.
● Act as the primary customer advocate, deeply understanding the challenges of our
Consumer Electronic, Digital, and Pay TV clients.
● Work with Global Account Leads to provide the technical foundation and vision for the
strategic 2-5 year account plans, ensuring proposed solutions align with Gracenote’s
product roadmap and technical capacity
● Collaborate with teams across the organization—including Product Owners,
Engineering, Sales, Marketing, and Video Product counterparts—to create a tightly
integrated, differentiated solution that leverages Gracenote’s unique combination of
technology & metadata.
● Partner with Product and Product Marketing to help inform new product GTM strategy,
messaging and value prop development for our most strategic customers
● Author clear and comprehensive documentation for the client on product implementation
and best implementation methods based on personal experience, may include on-site
technical implementations.
● Translate client needs into detailed requirements, epics, and user stories for our Product
Owners and Engineering teams.
● Define and analyze success metrics to measure the impact of our products, using data
to inform priorities and future iterations.
● Must have the ability and willingness to travel for client meetings, industry events, and
team collaboration. Expectation is to be onsite or remote with the customer 2x per month
at a minimum.