The Heart Valve Clinic provides specialized evaluation, coordination, and management of patients with valvular heart disease. The clinic collaborates with cardiology and cardiothoracic teams to deliver timely, evidence-based care, support treatment planning, and enhance patient outcomes through coordinated, patient-centered services.
Description:
Responsibilities
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The Patient Access Coordinator serves as the first point of contact for patients, visitors, and providers, creating a welcoming experience while ensuring accurate registration, scheduling, insurance verification, and collection processes.
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This role is responsible for maintaining the integrity of patient records, supporting clinic operations, and delivering exceptional customer service in a fast-paced specialty care environment.
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Greet patients and visitors in a timely, professional, and courteous manner.
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Answer and direct incoming calls, return messages promptly, and maintain excellent phone etiquette.
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Serve as a liaison between patients and clinical staff, keeping patients informed of delays and addressing concerns appropriately.
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Accurately register patients and verify existing records to maintain data integrity and avoid duplicate medical records.
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Schedule appointments according to established policies and document referral information and chief complaints.
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Contact patients to confirm appointment details, including date, time, location, and financial responsibility.
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Collect, review, and update patient demographic, insurance, and financial information.
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Obtain required signatures for consent to treatment, financial policies, privacy notices, and releases of information.
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Maintain patient confidentiality and comply with HIPAA, corporate compliance, and regulatory standards.
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Document patient interactions, appointment status changes, and account activity accurately within the registration system.
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Verify insurance eligibility, benefits, and coverage through payer websites and carrier contacts.
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Determine patient financial responsibility and collect payments in accordance with point-of-service collection policies.
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Process receipts, reconcile daily cash, checks, and credit card transactions, and prepare deposits and balancing documentation.
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Participate in required safety, compliance, and patient safety training programs.
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Support clinic operations and perform additional duties as assigned.
Requirements:
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High School Diploma or equivalent.
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Strong computer skills required.
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Less than one year.
Benefits:
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Health, Vision, Dental and Pet Insurance
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Life Insurance
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Short Term and Long-Term Disability and Life Insurance
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Identity Theft Protection
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Tuition Reimbursement up to $6,000 annually
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Company paid Maternity and Paternity Leave
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5 days of Paid Time Off available upon hire
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Bereavement Leave (includes pets)
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PTO Sell Back Program
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Compassionate Leave Sharing Program (PTO Donation)
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Employee Support Fund, for employees in need of emergency financial support
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Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.