The Front Desk Agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.
Key Responsibilities:
1.
Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
2.
Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
3.
Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
4.
Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls.
5.
Support smooth communication with other departments and participate in team briefings and sustainability programs.
Requirements
1.
Educational background in Hospitality or related fields.
2.
Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
3.
Basic computer literacy, including experience with hotel management systems (Opera preferred).
4.
Responsible handling of cash and credit card processes.
5.
Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.