We’re looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees’ health & mental wellbeing. We’re a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role & Responsibilities
Responsibilities
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Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
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Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
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Assessing the caller’s needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
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Maintaining accurate and detailed call reports on key issues and referrals actioned
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Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
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Supporting in the development of appropriate crisis management plans to support callers in crisis
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Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
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Ensuring smooth and diligent handover process to next shift personnel
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Dedicating entire shift to intellect tasks and responsibilities only
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Conducting risk assessments, including lethality assessment for suicide cases
Requirements
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1 - 3 years of experience in helplines, either in a paid or voluntary capacity
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Can effectively communicate in their native language
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Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
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Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases
Plus Points if you:
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have a background in mental health or emergency services
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Completed training in Crisis Intervention or Suicide Prevention
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can effectively communicate in more than 1 language