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EQ
Equifax
Customer Service Representative
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Location
CRI - Heredia
Type
full-time
Department
Customer Service
Company size
10,000+ people
First seen
1w ago
Last seen
3d ago
What you’ll do
•
Customer Contact: Answer customer calls and video chats to help them understand product features and services.
•
Hands-On Help: Guide customers through setting up and using their products after a purchase.
•
Solving Problems: Find and fix customer issues, and get help from other teams when problems are complex.
•
Accurate Records: Keep detailed notes on all customer conversations for documentation.
•
Teamwork: Work with colleagues and other teams, including mentoring junior staff, to ensure a great customer experience.
What experience you need
•
High school diploma.
•
English proficiency B2.
•
A minimum of 6 months customer service experience.
•
Excellent communication skills.
What could set you apart
•
Basic Knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
•
Able to work independently and as part of a team.
•
Ability to multitask and prioritize effectively in a fast-paced environment.
Primary Location:
CRI-Heredia
Function:
Function - Customer Service
Schedule:
Full time
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