·Provides logistical and administrative support to Program Managers, the Manager of Professional and Leadership Development, and Directors in the implementation of development programs.
·Works with program managers to develop and implement new methods to track program participants’ progress in the development programs using tools such as Onbase, Excel and others.
·Monitors and supervises activities in accordance with training program plans.
·Supports program managers with logistics for the programs (design of room layout, catering, training materials, etc.)
·Evaluates program effectiveness and offers suggestions for improvements.
·Works with LMS Administrator to maintain training records.
·Research and support the implementation and integration of online platforms to support and enhance development programs.
·Communicates with participants to confirm registration and answer general questions.
·Prepares materials and documents for training programs and keeps updated inventory of training materials.
·Coordinates scheduling of program sessions and designated rooms.
·Coordinates collection, compilation, and analysis of program activity data.
·Coordinates day-of logistics and synchronizes efforts with the program assistants and administrative assistant to assure sessions are set up as designed.
·Serves as a technical producer for on-line offerings and orientation programs. Set up webinars, send invitations and follow-up materials, and provide technical support as the tech host during virtual live events.
·Works with Talent and Organizational Development manager to review and update project plans and materials for programs and initiatives.
·Serves as an advisor during training with participants.
·Manages virtual and in person classroom unexpected situations.
·Manage training material inventory with the support of the program assistant, responsible
for the ordering and reordering of training materials.
·Performs other duties as assigned.