R0076068 Service Delivery Manager (Mainframe, JCL, COBOL, IBM utilities)- 6-8years Experience – Pune/Indore- Rotational Shift 24*7r
LocationPUNE, , INDIA; IND INDO 6TH FL
Work modehybrid
Typefull-time
SeniorityMid
Experience2–8 yrs
DepartmentMainframe Billing Team
Company size10,000+ people
PostedOct 8, 2026 · 4d ago
Verified live5h ago
At a glanceSummarised by Seekless from the posting.
Must have13
2-5 years of experience in a technical support role
Demonstrable track record of supporting multiple technological environments
3 years of experience with administration and operations of production systems
Excellent verbal and written communication
3 years of JCL and IBM utilities experience
3 years of IBM TSO experience
3 years of supporting a COBOL based application
2 years of SAS experience
2 years of DB2 experience
2 years of supporting Dialogue (document creation application)
Ability to maintain internal stakeholder relationships
Ability to work to tight deadlines in a fast paced environment
Ability to understand business events and anticipate IT need
Nice to have4
Payment processing experience
ITIL proficiency
Vertex L series
Able to work well in a team environment
Skills
JCL
IBM utilities
IBM TSO
COBOL
SAS
DB2
Dialogue
ITIL
Vertex L series
Ready to take your career global?
About the role
Make your mark at one of the biggest names in payments. We’re looking for an Service Delivery Manager - P3 to join our ever-evolving Mainframe Billing Team and help us unleash the potential of every business.
What you’ll own
•
Production Support Engineer - Role uses his/her specialized knowledge to support mainframe applications which are key to the daily/monthly billing process.
•
Remediation, Restoration, Monitoring, Improvement and Compliance Monitoring and managing daily/monthly jobs which are critical to the billing cycles.
•
Collaborate with other internal teams (Product, Platform, Merchant Services and Development) to distill business requirements into technical solutions.
•
Direct interaction with End Users to address issues in a timely manner.
•
Project team involvement to ensure knowledge transfer and reduced deployment risk to Production.
•
Annual DR planning and exercise involvement.
•
Monthly On-Call support
What you bring
Essentials
•
2-5yrs of Experience in a technical support role
•
Demonstrable track record of supporting multiple technological environments
•
3yrs of Experience with administration and operations of production systems
•
Excellent verbal and written communication
•
3yrs of JCL and IBM utilities experience
•
3yrs of IBM TSO experience
•
3yrs of supporting a COBOL based application
•
2yrs of SAS experience
•
2yrs of DB2 experience
•
2yrs of supporting Dialogue (document creation application)
•
Ability to maintain internal stakeholder relationships
•
Ability to work to tight deadlines in a fast paced environment
•
Ability to understand business events and anticipate IT need
Desirable
•
Payment processing experience
•
ITIL proficiency
•
Vertex L series
•
Able to work well in a team environment
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.