Customer Care Representative 1 and 2
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Before you apply
LocationPHL-Taguig City-Alliance Global Tower, 11th Ave, Corner 36th St, Uptown Bonifacio; PHL-ILO-One Fintech Place, Iloilo Business Park, Megaworld Blvd, Mandurriao
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 1 yrs
Company size1,001–5,000 people
PostedOct 14, 2025 · 1y ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Up to 1 year of previous experience in an automated customer service environment
Pass pre-employment test battery
Position Title:
Customer Care Representative 1 and 2
Shift:
Job Description:
Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
Requirements
Must pass the appropriate pre-employment test battery.
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Primary duties may include, but are not limited to:
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Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
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Analyzes problems and provides information/solutions.
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Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
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Thoroughly documents inquiry outcomes for accurate tracking and analysis.
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Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
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Researches and analyzes data to address operational challenges and customer service issues.
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Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
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Uses computerized systems for tracking, information gathering and troubleshooting.
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Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
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Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
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Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
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