Onsite Customer Service Specialist
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Before you apply
LocationPhiladelphia, PA, United States
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live9h ago
At a glanceSummarised by Seekless from the posting.
Strong customer service and communication skills
Professional and dependable work ethic
Ability to work effectively both independently and as part of a team
Comfortable using technology and learning new systems
Ability to lift up to 50 pounds and perform physical activities including walking, bending, standing, and pushing carts throughout the day
Ability to provide a positive customer experience in a service-oriented environment
Previous customer service experience
Experience with shipping, receiving, package handling, mailroom, logistics, or warehouse operations
Experience supporting copy, print, or office services
Familiarity with package tracking systems or inventory tools
Benefits
Medical
Dental
Life insurance
Disability insurance
401(k)
HSA
FSA
Tuition assistance
Paid vacation
Paid holidays
About the role
Role Overview
We are seeking a customer-focused and dependable On-Site Customer Service Specialist to support package receiving, delivery, printing, and office services operations within a university campus environment. This is a hands-on role that combines customer service, package logistics, and office support. The ideal candidate enjoys staying active, interacting with customers, and delivering exceptional service in a fast-paced setting.
Responsibilities
Key Responsibilities
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Receive, track, sort, and organize incoming packages using internal tracking systems.
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Deliver packages throughout a connected multi-building campus environment.
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Assist customers with package pickups and respond to service-related inquiries.
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Support shipping and receiving operations and maintain accurate records.
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Perform basic copy, print, and document production services (training provided).
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Provide professional customer service while meeting service level expectations.
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Operate carts and transport packages safely throughout the facility.
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Maintain organized work areas and follow operational procedures and safety guidelines.
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Support additional office services tasks as assigned.
Requirements
Qualifications
Must Have
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Strong customer service and communication skills.
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Professional and dependable work ethic.
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Ability to work effectively both independently and as part of a team.
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Comfortable using technology and learning new systems.
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Ability to lift up to 50 pounds and perform physical activities including walking, bending, standing, and pushing carts throughout the day.
•
Ability to provide a positive customer experience in a service-oriented environment.
Preferred Qualifications
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Previous customer service experience.
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Experience with shipping, receiving, package handling, mailroom, logistics, or warehouse operations.
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Experience supporting copy, print, or office services.
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Familiarity with package tracking systems or inventory tools.
Physical Requirements
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Frequently walk between locations within a campus setting.
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Lift, carry, and move items weighing up to 50 pounds.
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Push carts and transport packages throughout the day.
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Regular bending, reaching, standing, and movement are required.
Benefits
Why Join Us?
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Work in a professional university environment.
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Variety of responsibilities combining customer service and operational support.
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On-the-job training provided for print and package management functions.
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Opportunity to be part of a collaborative and service-focused team.
Note: This is an active, customer-facing position and is not a traditional desk-based customer service role. Candidates should be comfortable with both customer interaction and physical daily activities.
About the company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
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Choose from a broad selection of medical, dental, life, and disability insurance options.
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Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
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Augment your education with team member tuition assistance programs.
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Enjoy paid vacation time and paid holidays annually
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Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.