Branch Operations Manager - Hunt Valley, MD
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Before you apply
Salary$75k – $119k
Work modeon-site
Typefull-time
SeniorityMid
Experience3–6 yrs
EquityIncluded
Company size10,000+ people
PostedOct 21, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree from four-year college or university in related field
3 years experience in the financial services industry
Operational management and supervisory experience
SIE required
Series 7 required
Series 9 & 10 required
Series 63, 65 and/or 66 as required by state
Knowledge of company policies and procedures and industry rules and regulations
Knowledge of investment concepts, practices and procedures used in the securities industry
Knowledge of financial markets and products
Knowledge of human resource management principles and practices
Ability to operate standard office equipment and use required software applications
Handle stressful situations and lead others in providing high level of customer service
Project a professional and pleasant appearance
Employ good analytical skills to research account information and resolve problems
Establish and communicate clear directions and priorities
Utilize good interpersonal and verbal and written communication skills
Establish and maintain a respected position of leadership to influence, motivate and persuade others
Effectively organize, manage, track and complete multiple detailed tasks with frequently changing priorities
Work independently under minimal supervision
Ability to obtain additional securities and advisory state registrations if required by state
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Critical illness insurance
Accident insurance
Disability benefits
Retirement savings
Paid time off
Parental leave
Job Description Summary
About the role
Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures.
Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.
Job Description
Essential Duties and Responsibilities
• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment
changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned. May perform some Branch Manager
duties.
Knowledge of
• Company policies and procedures and industry rules and regulations.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets and products.
• Human resource management principles and practices.
Ability to
• Operate standard office equipment and use required software applications to produce
correspondence, reports, electronic communication, spreadsheets, and databases.
• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
• Project a professional and pleasant appearance and demeanor to work with clients; utilize tact
and diplomacy in dealing with customers in a deadline-driven environment.
• Employ good analytical skills to be able to research account information and resolve problems.
• Establish and communicate clear directions and priorities.
• Utilize good interpersonal and verbal and written communication skills to deal with clients,
financial advisors, support staff and home office personnel.
• Establish and maintain a respected position of leadership to influence, motivate and persuade
others to achieve desired outcomes.
• Effectively organize, manage, track and complete multiple detailed tasks and assignments with
frequently changing priorities and deadlines in a fast-paced work environment.
• Work independently, under minimal supervision.
Education/Previous Experience
• Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years
experience in the financial services industry, preferably including related operational management
and supervisory experience.
• OR ~
• An equivalent combination of experience, education, and/or training as approved by Human
Resources.
Licenses/Certifications
• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7, 9 & 10 required.
• Series 63, 65 and/or 66 as required by state.
• Ability to obtain additional securities and advisory state registrations if required by state.
Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance
Work Experience
General Experience - 3 to 6 years, Manager Experience - 13 months to 3 years
Certifications
s10 - General Securities Sales Supervisor - General Module Examination - Financial Industry Regulatory Authority (FINRA), s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), s9 - General Securities Sales Supervisor - Options Module Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Salary Range
$75,000.00-$119,000.00
Travel
Less than 25%
Workstyle
Resident
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
About the company
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.