At a glanceSummarised by Seekless from the posting.
Must have4
Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience
Experience providing end-user training—ideally within a manufacturing environment
Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting
Ability to work independently, with a team, and across levels
Nice to have3
Basic knowledge of ERP systems
Experience with handheld barcode scanners
Secondary language
Eligibility1
Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport
Skills
Microsoft Office
Windows OS
ProTraQ
ERP
barcode scanners
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Paid time off
Tuition assistance
Pet insurance
Working for Silgan will be the best decision you make!
About the role
Now hiring for an Application Support Technician
What we offer:
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An inclusive culture where every team member is valued and recognized.
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Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage.
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Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs.
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401(k) plan with employer match (after eligibility period).
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Paid time off and holiday schedule
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Tuition assistance for professional development and certifications.
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Opportunity to work in a stable, growth-oriented environment.
What you’ll do:
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Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations.
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Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management.
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Ensure consistent implementation of corporate-designated software and associated hardware.
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Travel for project work and installations (approximately 50–75% domestically and internationally).
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Install and configure hardware and software, including barcode scanners and related systems.
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Provide training to end users on software and hardware functionality.
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Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites.
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Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking.
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Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments.
We need you to have:
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Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience.
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Experience providing end-user training—ideally within a manufacturing environment.
•
Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting.
•
Ability to work independently, with a team, and across levels.
•
Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport.
•
Basic knowledge of ERP systems preferred.
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Experience with handheld barcode scanners a plus.
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Secondary language a plus.
Who We Are:
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America’s largest metal food packaging producer.
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A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
Ready to grow with us?
Be part of a team where your contributions matter. Apply now!