Location6th of October City, Giza Governorate, Egypt
Work modehybrid
Typefull-time
Company size201–500 people
First seen1w ago
Last seen1d ago
About the role
We are looking for an Application Support & Integration Engineer to join our team and support telecom platforms, CPE management systems, and integrations with third-party applications.
The role combines telecom application support, system integration, API development, Linux/WebLogic administration, scripting, and network troubleshooting. The ideal candidate should have hands-on experience in a telecom or ISP environment, with a strong understanding of fixed broadband, FWA, CPE connectivity, and network integration.
Key Responsibilities
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Develop and support fixed broadband and FWA use cases related to CPEs managed through the HDM platform.
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Design and develop RESTful APIs based on technical documentation, including defining API inputs, outputs, and required integrations.
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Maintain and support the HDM (Home Device Management) system and ensure its availability and stability.
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Monitor and troubleshoot CPE connectivity, provisioning, and communication issues.
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Investigate and resolve missing or non-provisioned CPEs in coordination with Network and Security teams.
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Design and develop Splunk dashboards to monitor fixed CPE statistics, connectivity, and system performance.
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Develop and maintain integrations between the HDM platform and third-party systems to expose and consume HDM functionalities.
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Troubleshoot connectivity issues across fixed, mobile, and core network environments.
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Support application and middleware environments, including Oracle WebLogic.
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Develop scripts using Python, Bash, and PowerShell to automate operational and troubleshooting activities.
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Perform basic database administration and queries using Oracle, SQL Server, MySQL, or PostgreSQL.
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Test and troubleshoot APIs using tools such as Postman and Swagger.
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Work closely with Network, Security, Application, and other technical teams to resolve incidents and deliver new technical solutions.
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Participate in on-call support and production troubleshooting when required.
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Coordinate with vendors and third-party teams when required.
Requirements
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Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
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2+ years of relevant experience in telecom, ISP, application support, system integration, or a similar environment.
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Strong experience with Linux administration, preferably Red Hat/CentOS.
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Good knowledge of Windows Server Administration.
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Hands-on experience with Oracle WebLogic administration.
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Good knowledge of RESTful APIs, JSON, and XML.
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Experience with API design and testing using Postman and Swagger.
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Ability to build and integrate APIs based on technical documentation.
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Good scripting skills using Python, Bash, and PowerShell.
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Knowledge of databases such as Oracle, SQL Server, MySQL, or PostgreSQL, including basic queries and backup/restore activities.
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Good understanding of IP networking, routing, firewalls, and VPNs.