Technical Account Manager
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Before you apply
LocationNew York, MC, Austin, TX
Work modehybrid
Typefull-time
SenioritySenior
DepartmentCustomer Experience, FDE
Company size201–500 people
PostedSep 1, 2026 · 2mo ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
Provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes
Demonstrate the ability to connect product capabilities to tangible business goals and operational improvements
Skillfully facilitate complex decision-making among diverse stakeholder groups
Provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion
Clearly articulate a repeatable framework for driving value realization and long-term customer success
Directly or indirectly managed implementation teams, including solution architects, consultants, and engineers
Expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations
Articulate the business implications of critical technical decisions
Independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability
Demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices
Have experience supporting organizational change during technology implementations
Identify potential adoption risks and develop proactive mitigation strategies
Effectively facilitate stakeholder alignment and user readiness activities
Demonstrate a structured, repeatable approach to organizational change management
Coach executive sponsors and business leaders on how to effectively drive organizational change within their teams
Provide examples of identifying and implementing significant improvements without being explicitly directed to do so
Rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe
Proactively address risks or opportunities before they escalate into larger issues
Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities
Provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization
Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals (within 90 days)
Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve (within 90 days)
Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives (within 90 days)
Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives (within 180 days)
Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted (within 180 days)
Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes (within 180 days)
Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth (within 365 days)
Influence executive-level product strategy by providing valuable customer insights and recommendations (within 365 days)
Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success (within 365 days)
Skills
Salesforce
The Opportunity
Join us as a Technical Account Manager, where you’ll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won’t just oversee timelines—you’ll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.
What You’ll Do
Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.
The Skills You’ll Have
Strategic Consulting & Value Leadership
•
You’ll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.
•
You’ll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.
•
You’ll skillfully facilitate complex decision-making among diverse stakeholder groups.
•
You’ll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.
•
You’ll clearly articulate a repeatable framework for driving value realization and long-term customer success.
Technical & Solution Leadership
•
You’ll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.
•
You’ll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.
•
You’ll articulate the business implications of critical technical decisions.
•
You’ll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.
•
You’ll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.
Organizational Change & Adoption Leadership
•
You’ll have experience supporting organizational change during technology implementations.
•
You’ll identify potential adoption risks and develop proactive mitigation strategies.
•
You’ll effectively facilitate stakeholder alignment and user readiness activities.
•
You’ll demonstrate a structured, repeatable approach to organizational change management.
•
You’ll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.
Growth Mindset, Initiative & Continuous Improvement
•
You’ll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.
•
You’ll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.
•
You’ll proactively address risks or opportunities before they escalate into larger issues.
•
You’ll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.
•
You’ll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.
Within 90 Days, You’ll
•
Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.
•
Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.
•
Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.
Within 180 Days, You’ll
•
Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.
•
Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.
•
Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.
Within 365 Days, You’ll
•
Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.
•
Influence executive-level product strategy by providing valuable customer insights and recommendations.
•
Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.