· Drive the assessment, planning and authorization of changes to the IT production environment.
· Minimize disruption of services due to improper change implementation.
· Drive the identification of the root cause of Incidents or their prevention.
· Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
· Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
· Seek out, understand and interpret the IT organization and Jabil process requirements.
· Participate in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy.
· Develop process tools and templates to facilitate process consistency and effectiveness.
· Maintain concise process management documentation and ensure process information repository is complete and accurate.
· Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned).
· Ensure process controls are monitored and in compliance with Jabil audit requirements ad compliance programs (e.g. Sarbanes-Oxley).
· Monitor process performance against Key Performance Indicators and other measurements, prepare and analyze process management reports.
· Participate in the processes and tool improvement initiatives.
· Provide practical and technical consulting and mentoring on process utilization.
· Ensure Customer Satisfaction with the utilization and results of the process.
· Participate in the exchange of ideas and information within the department.
· Organize verbal and written ideas clearly and use an appropriate business style.
· Ask questions; encourage input from team members.
· Provide regular updates to appropriate managers.
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
· Drive continuous improvement through trend reporting analysis and metrics management.
· Assure that procedures and work instructions are efficient and not redundant.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Confer with reporting manager on complex or unusual situations.
· Establish new measurement systems if/where possible.
· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
· Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
· Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
· Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
· Maintain discretion and confidentiality in all areas pertaining to the IT systems.
· Understand and embrace the business and IT strategic direction.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.