• Answer incoming calls and respond professionally to caregiver and applicant inquiries.
• Recruit and maintain a strong pool of qualified HHA and PCA caregivers based on agency staffing needs.
• Review applicants, conduct initial outreach and screening, and maintain timely follow-up.
• Conduct caregiver welcome calls and explain pay, case preferences, required documentation, and onboarding next steps.
• Assist caregivers with questions and guide them through the recruitment and onboarding process.
• Track applicant and caregiver information, documentation, training, approvals, and follow-up in agency systems.
• Maintain accurate records and communicate professionally with applicants, caregivers, and internal teams.