LocationOnsite- Las Vegas, Las Vegas, Nevada, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience3+ yrs
DepartmentCustomer Support
Company size51–200 people
PostedSep 25, 2026 · 2w ago
Verified live5h ago
At a glanceSummarised by Seekless from the posting.
Must have5
3+ years of customer-facing experience in support
Clear and empathetic communicator, written and verbal
Comfortable working in a fast-paced, evolving environment with shifting priorities
Able to follow escalation processes consistently and document interactions accurately
Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)
Nice to have1
Experience in ride-hailing, mobility, car rental, banking, or similar preferred
Eligibility1
Must be able to work on-site in Las Vegas, including shift work and weekends
Skills
Zendesk
Freshdesk
CRM
Benefits
401(k)
Health insurance
Dental insurance
Vision insurance
Wellness program
Employee discounts
Remote stipend
About the company
Ever imagined saying, “I helped launch the future of transportation”?
We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.
Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the “Vay” app from the Apple or Google Play store & off you go!
What’s happening at Vay
•
First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
•
We’ve partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
•
We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
•
…And soon we’ll be expanding across the US & Europe 🚀
Why this role is exciting
As a Customer Support Representative, you’ll be the voice of the world’s first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.
Shift pattern for this role-
Tuesday - Saturday 1:30pm - 10:30pm with Sunday & Monday off. This will be subject to change depending on the requirements of the business.
For more information on Vay’s physical demands, working environments and safety requirements, you can review this link. We’ll also cover anything specific to this role during the first interview.
We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.