Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders.
Key Responsibilities:
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Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents.
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Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.
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Communicate with patients and providers regarding the status of infusion order.
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Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations.
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Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments.
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Manage REMS program requirements
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Scheduling patient appointments for infusion services.
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Coordinating drug orders prior to infusion appointments.
Qualifications:
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High school diploma or equivalent
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Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.
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Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.
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Knowledge of medical terminology and clinical documentation review
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Strong organizational skills
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Detail-oriented
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Ability to multi-task and work well in a fast-paced setting