At a glanceSummarised by Seekless from the posting.
Must have7
2+ years of experience working in a customer service or sales capacity
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Eligibility1
Experience or willingness to work from home
Skills
MS Office
Salesforce.com
CRM
Job Title:
B2B Post Sales
About the role
Job Description
You Have:
•
2+ years of experience working in a customer service or sales capacity
•
Prior success in achievement of personal and team sales quota/goals
•
Experience in high-volume calling
•
Experience learning new technology and data
•
Problem solving skills
•
Excellent knowledge of MS Office programs
•
Experience working with Salesforce.com or similar CRM
•
Experience or willingness to work from home
You will:
•
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
•
Provide accurate weekly/ monthly/ quarterly sales forecast
•
Mastery of product knowledge and technical understanding of services to assess client requirements
•
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
•
Manage external competitive pressures and handle objections to retain customers or win new customers
•
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
•
Work with your team and management to provide a professional experience during all interactions with customers and prospects
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Maintain the customer management system (CRM) to ensure all relevant data is captured
•
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.