Customer Care Team Leader

LocationBudapest, Hungary

Work modehybrid

Typefull-time

SeniorityLead

Experience2+ yrs

DepartmentCustomer Service

Company size10,000+ people

PostedOct 9, 2026 · 3d ago

Verified live9h ago

At a glanceSummarised by Seekless from the posting.

2+ years of relevant customer service/shared service center experience preferably in a technical environment

1+ years of People management experience

Bachelor's degree is required – exceptional candidates with equivalent work experience can be considered

Demonstrates fair understanding of Client Service environment and handling internal and external customers in matrix organization environment

Proficiency in English

Experience with ERP systems (SAP)

Independent Microsoft Office user (Outlook, Excel)

Excellent operational excellence attitude with results-oriented approach

Strong written and verbal communication skills

Process improvement mentality with good problem-solving skills

Be able to train and develop other team members

Be able to make decisions in the scope of their responsibility

Must possess self-motivation, passion, a positive attitude and enjoys working as a team

Italian/Spanish desired

Any other European language knowledge is an advantage

Skills

SAP

Microsoft Office

Outlook

Excel

ERP systems

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

POSITION OVERVIEW:

A position has arisen for a Team Leader role in our Customer Service Department, based at our Shared Service Centre in Budapest. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast-paced customer / commercially driven environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure the highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer loyalty, improving business performance and aligning to the overall business objectives to enable growth.

Responsibilities

MAJOR AREAS OF RESPONSIBILITY:

· Responsible for the success of the daily operations of the Italy/Spain Dispatch team.

· Communicate cross-functionally as required with Finance, Logistics, Warehouse, Field Service, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.

· Ensure that the Key Performance Metrics for Customer Services are met.

· Support key Customer Care strategies to drive customer loyalty & resulting CAS score.

· Support Sales to improve the customer experience by providing appropriate guidance.

· Handle critical issues and escalations received by the team promptly and efficiently.

· Participate in key projects to support local/corporate initiatives.

· Identify key improvement opportunities - e.g. system enhancements, processes, tools.

· Use system knowledge to provide appropriate guidance on transactional capability.

· Responsible for the management of customer-related data within ERP systems.

· Train, develop and motivate team members in a challenging environment with demanding customers.

Requirements

REQUIRED EDUCATION/EXPERIENCE/SKILLS:

· 2+ years of relevant customer service/shared service center experience preferably in a technical environment.

· 1+ years of People management experience.

· A bachelor’s degree is required – exceptional candidates with equivalent work experience can be considered.

· Demonstrates fair understanding of Client Service environment and handling internal and external customers in matrix organization environment.

· Proficiency in English. Italian/Spanish desired Any other European language knowledge is an advantage.

· Experience with ERP systems (SAP).

. Independent Microsoft Office user (Outlook, Excel).

· Excellent operational excellence attitude with results-oriented approach.

· Strong written and verbal communication skills.

· Process improvement mentality with good problem-solving skills.

· Be able to train and develop other team members.

· Be able to make decisions in the scope of their responsibility.

· Must possess self-motivation, passion, a positive attitude and enjoys working as a team.

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