Aftersales Executive - Mercedes Benz
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Before you apply
Salary£50k
LocationMacclesfield, England, United Kingdom
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–2 yrs
DepartmentAftersales
Company size201–500 people
PostedSep 18, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
1-2 years of experience in automotive aftersales or a similar customer-facing environment
Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting
Valid driver's licence
Experience with Keyloop is preferred but not essential
Eligibility to work in the UK
Skills
Keyloop
Benefits
Life assurance
Pension
Wellbeing support
About the company
LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.
About the role
As an Aftersales Executive - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.
Hours - 45
Salary - Up to £50,000 including OTE
Responsibilities
Responsibilities
•
Coordinate customer service bookings and manage aftersales enquiries efficiently.
•
Monitor repair progress and keep customers updated throughout the service journey.
•
Work closely with workshop teams to ensure timely service delivery.
•
Resolve customer concerns professionally to maintain high satisfaction and loyalty.
•
Support upselling of service plans, parts, and maintenance packages where appropriate.
Requirements
•
1-2 years of experience in automotive aftersales or a similar customer-facing environment.
•
Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
•
Valid driver’s licence.
•
Eligibility to work in the UK.
•
Experience with Keyloop is preferred but not essential.
Benefits
Benefits Include:
Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension