Engineer, Enterprise Service Desk
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LocationAtlanta, Boston, Charlotte, Chicago, Columbus, Dallas, Ft. Lauderdale, New York, Orlando, Phoenix, Raleigh, San Francisco, Athens-Clarke County, Georgia, United States; Atlanta, United States; Boston, Massachusetts, United States; Charlotte, North Carolina, United States; Chicago, Illinois, United States; Columbus, Ohio, United States; Fort Lauderdale, Florida, United States; Frisco, Texas, United States; Miami, United States; New York, United States; Newark, New Jersey, United States; Orlando, United States
Typefull-time
SenioritySenior
Experience5–7 yrs
DepartmentEnterprise Service Desk-Healthcare
Company size501–1,000 people
PostedSep 29, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Associate’s degree in a technology-related field required
5–7 years of systems engineering experience required
5–7 years of experience working in Microsoft environments required
Windows 2016/2012 Servers knowledge
Active Directory knowledge
SharePoint knowledge
Exchange Servers knowledge
Backup technologies knowledge
Internet, DNS, email, and communication issue troubleshooting
VMWare knowledge
Citrix knowledge
VPN knowledge
Terminal Services knowledge
VoIP knowledge
Voicemail knowledge
Analog systems knowledge
Strong problem-solving and client relationship skills
Excellent verbal and written communication skills
Ability to learn and retain new technology skills and troubleshooting processes
Strong team-player mentality
Ability to remain calm and present yourself professionally in high-stress situations
Adaptability and willingness to alter shifts and job requirements to meet the needs of clients and Abacus
Ability to complete all required training and follow all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories
Demonstrates a proactive approach toward safety, health, and quality in compliance with all Company, governmental, and customer requirements
MSP-specific experience preferred
MCSA: Server Infrastructure 70-410 preferred
MCSA: Server Infrastructure 70-411 preferred
MCSA: Server Infrastructure 70-412 preferred
MCSA: O365 MS-100 certification preferred
MCSA: O365 MS-101 certification preferred
Skills
Microsoft Server Operating Systems
VMWare ESXi
Hyper-V
Windows 2016/2012 Servers
Active Directory
SharePoint
Exchange Servers
Backup technologies
Internet
DNS
email
VMWare
Citrix
VPN
Terminal Services
VoIP
Voicemail
Analog systems
Job Summary:
Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.
Responsibilities (including, but not limited to):
•
Deliver an excellent customer experience in all interactions
•
Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
•
Assist clients with the design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software
•
Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved
•
Work with vendor representatives to resolve software and hardware issues
•
Install and/or upgrade Microsoft Server Operating Systems
•
Perform advanced virus, malware, and ransomware mediation
•
Provide professional-quality server room cable management
•
Create and maintain high-quality, detailed documentation
•
Resolve complex backup issues and perform restore testing
•
Notify Client Success Managers when outdated equipment causes repeated issues
•
Install, configure, and support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
•
Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
•
Communicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed-upon outages
•
Remain accountable for continued customer satisfaction, coordinate all activities with the client, assist with client training, and represent Abacus in a professional manner
Qualifications and Education Requirements:
•
Associate’s degree in a technology-related field required
•
5–7 years of systems engineering experience required
•
5–7 years of experience working in Microsoft environments required
•
MSP-specific experience preferred
•
MCSA: Server Infrastructure 70-410 preferred
•
MCSA: Server Infrastructure 70-411 preferred
•
MCSA: Server Infrastructure 70-412 preferred
•
MCSA: O365 MS-100 certification preferred
•
MCSA: O365 MS-101 certification preferred
Knowledge, Skills, and Abilities:
•
Windows 2016/2012 Servers
•
Active Directory
•
SharePoint
•
Exchange Servers
•
Backup technologies
•
Internet, DNS, email, and communication issue troubleshooting
•
VMWare
•
Citrix
•
VPN
•
Terminal Services
•
VoIP
•
Voicemail
•
Analog systems
•
Vendor-specific hardware and software Engineer, Enterprise Service De…
Attributes That Will Drive Success:
•
Strong problem-solving and client relationship skills
•
Excellent verbal and written communication skills
•
Ability to learn and retain new technology skills and troubleshooting processes
•
Strong team-player mentality
•
Ability to remain calm and present yourself professionally in high-stress situations
•
Adaptability and willingness to alter shifts and job requirements to meet the needs of clients and Abacus
•
Ability to complete all required training and follow all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories
•
Demonstrates a proactive approach toward safety, health, and quality in compliance with all Company, governmental, and customer requirements