Duties & Responsibilities include, but are not limited to:
1.
Guest Interaction & Service:
· Greet and engage customers in a friendly, professional, and approachable manner.
· Assist guests with menu selections and provide information on ingredients, allergens, and preparation methods.
· Ensure every customer receives timely and accurate service, whether dining in, taking out, or using grab-and-go options.
· Address customer concerns or complaints effectively and escalate unresolved issues to management as needed.
2.
Order & Transaction Management:
· Accurately take and enter customer orders using POS systems.
· Manage cash, credit, and mobile payments securely; provide correct change and receipts.
· Monitor order flow and coordinate with kitchen staff to ensure prompt preparation and delivery.
· Double-check orders for accuracy before handing them to guests.
3.
Cleanliness & Presentation:
· Maintain cleanliness of service counters, dining areas and kitchen stations
· Clear and sanitize tables and high-touch surfaces regularly.
· Ensure displays are tidy, stocked, and visually appealing, especially grab-and-go sections.
4.
Product Knowledge & Upselling:
· Stay informed about daily specials, menu changes, and promotions.
· Proactively upsell items such as beverages, combo meals, or desserts to enhance customer satisfaction and boost sales.
· Recommend suitable items based on customer preferences or dietary needs.
· Adhere strictly to food safety and hygiene guidelines, including proper handwashing, glove use, and temperature checks.
· Comply with airport and GCG safety regulations, including fire safety, security, and emergency procedures.
· Assist in monitoring suspicious activity and report any security concerns to management or airport authorities.
· Assume any other responsibilities requested by the manager, supervisor, or team leader.
· Replenish inventory on the front line (napkins, cups, straws, condiments, etc.).
· Assist with receiving and organizing food deliveries and restocking supplies as needed.
· Participate in opening and closing duties, including cash reconciliation and end-of-day reports.
· Support team members during peak hours to ensure efficiency and minimize waiting times.
7.
Teamwork & Communication:
· Collaborate closely with kitchen staff, supervisors, and other CSRs to maintain smooth operations.
· Attend regular team meetings or briefings to stay updated on procedures, menu changes, and airport updates.
· Provide feedback and suggestions to improve guest satisfaction and operational efficiency.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.