Learn the product delivery life cycle and how to monitor documentation progress within it
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Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
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Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
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Help maintain and organize our documentation site/knowledge base in ClickHelp
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Review and edit content for clarity, consistency, grammar, and adherence to our style standards
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Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
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Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
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Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts
What We’re Looking For
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1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
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Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
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Ability to break down complex or technical information into simple, user-friendly language
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Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
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Good organizational skills and ability to manage multiple projects/deadlines
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Curiosity and willingness to learn new technical concepts and tools
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Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience
Nice to Have
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Familiarity with software development concepts or SaaS products
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Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
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Experience with generating and manipulating screenshots and diagrams
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Exposure to an industry-recognized style guide, such as the Microsoft Style Guide
Why Join Us
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Fully remote team with flexible working hours
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Mentorship and growth opportunities within a supportive team
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Opportunity to shape how customers experience and understand our product