Outpatient Financial Counselor 8:30am-5pm M-F U
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Before you apply
LocationBoston
Work modeon-site
Typefull-time
SeniorityMid
Experience2–5 yrs
DepartmentFinancial Counseling
Company size10,000+ people
PostedOct 7, 2026 · 1mo ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
High School diploma with 3-5 years of strong customer service experience in healthcare or human services setting
Must complete MassHealth's curriculum for Certified Application Counselor and maintain certification renewal annually
2-3 years of strong customer service experience, preferably in healthcare or human services setting
Demonstrates professionalism, maturity, and confidence to work in diverse multi-cultural environment
Strong communication skills (oral and written), interpersonal skills, and record keeping skills
Knowledge of eligibility criteria and application process for MassHealth, Health Safety Net, ConnectorCare, and BMC Charity Care Program
Strong organizational skills with ability to manage multiple tasks and prioritize work assignments
Ability to meet performance goals with minimal supervision
Critical thinking and sound judgment in resolving barriers
Strong technical computer skills and proficiency in Epic and external database systems
Exceptional customer service skills with ability to engage patients and family members respectfully
Bachelor's degree
Bilingual persons preferred
Hospital and/or healthcare experience preferred
Equal Opportunity Employer/Disabled/Veterans
Skills
Epic
Benefits
Health insurance
Dental
Vision
Pharmacy
403(b)
Paid time off
Career advancement
Flexible spending accounts
About the role
Position: Outpatient Financial Counselor
Department: Financial Counseling
Schedule: Full Time, 8:30am-5pm M-F
POSITION SUMMARY:
Under the general direction of PFC Manager, the Outpatient Financial Counselor (OPFC) has a dual role to help vulnerable BMC patients to access healthcare coverage and to preserve and protect BMC revenue by securing payors to reduce uncompensated care. The OPFC serves as an advocate and navigator, assisting low-income, uninsured and underinsured patients apply for financial assistance programs and secure healthcare coverage. As a Certified Application Counselor, the OPFC will assist patients referred for financial counseling, in person or by phone, from PFC office locations on the hospital campus. Patients presenting for services, by appointment or walk-in, will be screened for eligibility and offered enrollment assistance to secure insurance coverage through MassHealth, Out of State Medicaid, HSN, or BMC’s Charity Care Program. The OPFC is responsible for initiating new applications and assisting with program renewals; for educating patients about health insurance options and eligibility requirements; and for updating patient demographic information, opening financial trackers, and documenting all efforts made to assist patients in applying for insurance coverage. The OPFC will embody BMC’s mission, vision, and values and follow policy and procedure regarding BMC’s billing and collection practices and the Certified Application Counselor Designation Agreement between BMC and MassHealth.
JOB REQUIREMENTS
EDUCATION:
•
High School diploma with 3-5 years of strong customer service experience in healthcare or human services setting required; Bachelor’s degree strongly preferred. Bilingual persons and persons with hospital and/or healthcare experience strongly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
•
Must complete MassHealth’s curriculum for Certified Application Counselor, (CAC) and maintain certification renewal annually. Individual must complete training and obtain CAC certification within 45 days of hire date.
EXPERIENCE:
•
Work experience to include 2-3 years of strong customer service experience, preferably in a healthcare or human services setting; Bachelor’s degree strongly preferred. Bilingual persons and persons with hospital and/or healthcare experience strongly preferred.
KNOWLEDGE AND SKILLS:
•
Demonstrates professionalism, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment.
•
Displays strong, consistent communication skills, (oral and written), interpersonal skill, and record keeping skills.
•
Demonstrates knowledge and understanding of eligibility criteria and application process for programs offered through MassHealth, Health Safety Net, ConnectorCare, and BMC’s Charity Care Program.
•
Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.
•
Demonstrates strong work ethic and ability to meet performance goals for productivity and outcomes with minimal direct supervision.
•
Demonstrates critical thinking and sound judgment in addressing and resolving barriers, issues, or concerns identified.
•
Requires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage.
•
Displays exceptional customer skills and the ability to engage patients, family members, and team members respectfully, with empathy and cultural sensitivity. IND123
Compensation Range:
$25.25- $30.78
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Legal
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.