At OpenLoop, implementation is where a signed contract becomes a working telehealth program—and where speed, accuracy, and repeatability translate directly into recognized revenue. We’re looking for a Revenue Operations Manager to partner with Implementation leadership in designing and executing the processes, data, and tooling that get clients live faster and keep their configurations clean once they are.
This role is the operational engine of our sell-to-live motion. You’ll be the right hand to our Sr. Director of Customer Activation—owning the workflows the delivery team runs on every day, the QA gates that catch problems before clients do, and the reporting that tells leadership exactly where every implementation stands.
If you believe a go-live date should be a commitment rather than an estimate—and you have the process and data chops to make that true—we want to talk.
Implementation sits between a closed-won deal and revenue in the door. Work is tracked across Jira, the CRM, and project tooling without a consistent connected view, which means inconsistent go-live criteria, ownership gaps at handoff, unpredictable time-to-live, and post-launch change requests that quietly consume delivery capacity.
This role builds the operational foundation that makes implementation predictable. You’ll standardize what “live” means, instrument the path from signature to first intake, and give the Implementation team the process and change-management discipline it needs to scale as client count grows.