• Act as the dedicated customer point of contact for focused IT solutions.
• Forge strong relationships with customers, internal SHI departments, and OEM sales teams.
• Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings.
• Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services.
• Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts.
• Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship.
• Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties.
• Actively participate in assigned training and team meetings to stay updated on focused IT solutions.
• Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls.
• Handle problem resolution by managing product returns, invoicing questions, and customer concerns.