Technical Service Specialist
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Before you apply
LocationOlathe, KS; Lenexa, KS; Kansas City, MO
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
Company size10,000+ people
PostedOct 13, 2026 · 3w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
At least five years' mechanical or technical experience
Solid product knowledge and mechanical or technical ability
Ability to read electrical schematics and illustrated parts lists
Working knowledge of CRM systems
Working knowledge of Excel
Working knowledge of Word
Working knowledge of AS400
Working knowledge of Customer Focused Sales
Detail-oriented, organized approach and ability to respond quickly in a fast-paced environment
Customer-first mindset and talent for teaching and sharing knowledge
Post-secondary technical training
Experience with Husqvarna equipment
SAP experience
Skills
CRM
Excel
Word
AS400
Customer Focused Sales
SAP
Benefits
Medical
Dental
Vision
401(k)
Employee discounts
Education assistance
Paid parental leave
PTO
Last date to apply:
We are continuously accepting applications
Technical Service Specialist
Husqvarna Construction | Olathe, Kansas
Turn technical know-how into outstanding customer support. In this role, you will help customers and sales representatives troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with the teams that improve our products and service.
What We Offer
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Competitive pay
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Benefits at date of hire (medical, dental, and vision coverage, 401(k) with matching and no vesting)
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Employee discounts on Husqvarna products
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Education assistance, paid parental leave, and opportunities to advance
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PTO: paid holidays, vacation, and sick time
What You’ll Do
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Answer incoming technical calls from internal and external customers.
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Troubleshoot product issues and provide clear, practical guidance.
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Support and advise Service Technicians on Husqvarna Construction product repairs.
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Assist with product training and complete repairs as needed.
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Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
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Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
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Administer or provide backup support for IPL maintenance.
Keep the Details Moving
Hiring process
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Document calls and technical issues in the CRM.
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Enter RGA, sales order, and parts orders in AS400.
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Update individual KPIs and objectives quarterly and annually.
What You Bring
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At least five years’ mechanical or technical experience.
•
Solid product knowledge and mechanical or technical ability.
•
Ability to read electrical schematics and illustrated parts lists.
•
Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
•
A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
•
A customer-first mindset and a talent for teaching and sharing knowledge.
Nice to Have
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Post-secondary technical training.
•
Experience with Husqvarna equipment.
•
SAP experience.
Work Environment
This role is based in a normal office environment with frequent computer and phone use, plus occasional exposure to job sites and manufacturing settings.
Legal
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.