We’re hiring a Director, Technical Account Management to build and lead Technical Account Management at Healthie.
Healthie powers some of the fastest-growing healthcare organizations in the country. Our largest customers are deeply technical: they build on our APIs, integrate Healthie into complex technology ecosystems, and rely on our infrastructure to deliver care at scale. With billions of API calls hitting Healthie every month, the technical partnership we provide these customers is critical to their ability to scale successfully.
You’ll define what that partnership looks like.
This is a player-coach role with significant ownership. Initially, you’ll work directly with a small number of our most strategic customers while building the operating model, technical success practices, tooling, and engagement model for TAM at Healthie. Over time, you’ll hire and develop a high-performing team of TAMs and scale the function across our Strategic customer base.
You’ll work closely with Customer Success, Implementation, Solutions Engineering, Support, Product, and Engineering, and regularly engage directly with customer CTOs, engineering leaders, product leaders, and technical teams.
TAM at Healthie owns the long-term technical health and strategy of our most important customers: developing a deep understanding of how they’ve built on Healthie, identifying technical risk before it becomes an incident, helping them architect for scale, and ensuring the right Healthie teams are working together against a coherent technical strategy.
You’ll have the opportunity to define what great Technical Account Management looks like at Healthie and build the team and systems to deliver it at scale.
At Healthie, we are AI-enabled and AI-accelerated in how we build. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality.