At a glanceSummarised by Seekless from the posting.
Must have6
Work collaboratively with the Sr. Manager L&D in MGA and other global L&D leaders to set vision, strategy, and direction aligned with the company’s strategic priorities and business objectives, and drive accountability and impact.
Lead OKRs and other strategic projects to advance the objectives of the CS L&D team, Customer Success department, and Remitly.
Engage with senior leadership across the business, including human resources, people operations, risk, customer service, and other stakeholders as a strategic partner to align L&D initiatives with business needs and objectives.
Use data-driven approaches to assess and measure L&D program effectiveness through business impact, and drive continuous improvement in L&D offerings.
Manage and mentor a high-performing L&D team, ensuring they have stakeholder buy-in and the resources and support needed to design and deliver best-in-class L&D experiences across multiple platforms and formats.
Lead L&D Specialists in the creation and execution of innovative and impactful capability development programs that prepare employees at all levels to excel in a dynamic and complex environment.
Job Description:
About the company
Remitly’s vision is to transform lives with trusted financial services that transcend borders. Focus has always been a key part of our strategy and our laser focus is on transforming the global remittance industry. Over time, we will leverage our trusted financial services brand and our global network to extend into additional, complementary products.
We accomplish our vision by relentlessly focusing on culture. We have createdRemitly’s cultural values, which embody how an exemplary Remitly team member and the overall Remitly team works to deliver on promises to customers everyday. That starts with putting customers at the center of everything we do. Join over 2,400 employees across 10 offices who are growing their careers while having a positive impact on people globally.
As a Team Manager of Learning & Development (L&D) in the Customer Success organization, you will play a crucial role in shaping our L&D strategies, driving innovation in the way we work and our work product, and ensuring our teams possess the skills and knowledge necessary to achieve business goals. You will be responsible for overseeing the design, implementation, and continuous improvement of our L&D programs, with a particular focus on business impact and a data driven approach to our L&D Specialists’s development and growth, operational excellence, and customer centricity.
Key Responsibilities
•
Work collaboratively with the Sr. Manager L&D in MGA and other global L&D leaders to set vision, strategy, and direction aligned with the company’s strategic priorities and business objectives, and drive accountability and impact.
•
Lead OKRs and other strategic projects to advance the objectives of the CS L&D team, Customer Success department, and Remitly.
•
Engage with senior leadership across the business, including human resources, people operations, risk, customer service, and other stakeholders as a strategic partner to align L&D initiatives with business needs and objectives.
•
Use data-driven approaches to assess and measure L&D program effectiveness through business impact, and drive continuous improvement in L&D offerings.
•
Manage and mentor a high-performing L&D team, ensuring they have stakeholder buy-in and the resources and support needed to design and deliver best-in-class L&D experiences across multiple platforms and formats.
•
Lead L&D Specialists in the creation and execution of innovative and impactful capability development programs that prepare employees at all levels to excel in a dynamic and complex environment.