Customer Service Representative
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Before you apply
LocationDublin, Ireland
SeniorityEntry
Experience1+ yrs
DepartmentLogistics
Company size10,000+ people
PostedOct 6, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Highly motivated and willing to take ownership of this role
Ability to work own initiative and track multiple processes
Computer-competent with a working knowledge of logistics software/WMS systems
Strong organisational skills and coordination abilities
Excellent communication and interpersonal skills
Keen on working in a fast-paced environment
1 year experience in Customer Service related role
Knowledge of logistics industry
Unrestricted access to Irish Labour Market
Skills
WMS
logistics software
What You Can Expect:
1. Managing Customer Relationships.
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Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
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Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
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Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.
2. Managing the Order Fulfilment Process
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Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
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Adhere to any specific customer processes and procedures.
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Create picklists on WMS form Warehouse Personnel when orders are received.
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Report stock status and material movement to customers and vendors as required.
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Report feedback from the customer to management and/or the appropriate department.
3. Supporting the Inventory Management Process.
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Engage with Warehouse Personnel to ensure accurate recording of information and activity.
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Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
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Assist IT Department with WMS queries/updates/changes.
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Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.
4. Supporting the efficient and effective operation of the Logistics Department.
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Log customer requests as required to support activity analysis and invoicing.
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Log customer activity for business purposes as required.
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Assist with the continuous improvement and development of the department and its procedures, through provision of feedback to the manager
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Support other departments in relation to customer activity data.
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Data entry, correction, and review.
What You Bring:
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1 year experience in Customer Service related role desirable.
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Highly motivated and willing to take ownership of this role.
•
Ability to work own initiative and track multiple processes.
•
Knowledge of logistics industry (preferred).
•
Computer-competent with a working knowledge of logistics software/WMS systems.
•
Strong organisational skills and coordination abilities.
•
Excellent communication and interpersonal skills.
•
Keen on working in a fast-paced environment.
•
Unrestricted access to Irish Labour Market