Customer Service Specialist - IT Support Technician
Salary$20 – $22/hr
LocationCampus: Tempe
Work modehybrid
Typefull-time
SeniorityEntry
Experience2+ yrs
DepartmentIT Support Services
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have9
High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience providing IT diagnostic and trouble-shooting support
Experience in a high volume call center customer service setting
Demonstrated understanding of how to problem solve
Understanding of Windows and/or Mac functionality
Understanding a variety of email platforms (i.e., Outlook, O365, Gmail, and mobile device clients)
Collaborate across teams and actively participate in ET/ASU events and programs
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms
Skills
Windows
Mac
Outlook
O365
Gmail
AI
Job Profile:
IT Helpdesk Coordinator 2 Non-Exempt
Job Family:
IT Support Services
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Assists with technical troubleshooting and documentation for customers in order to support the mission of the institution through technology.
Job Description:
The Enterprise Technology (ET) Experience Center is seeking a Customer Service Specialist, IT Support Technician. The primary duty of this position is to provide endpoint support to faculty, staff, and students by utilizing hardware and software.
As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.
Salary Range: $20.00- $22.40 per hour. Pay rate is based on availability, experience, and shift needs
Essential Duties:
•
Receives, monitors, responds to, and updates ticketing tracking system, other technologies to document and track support services work in accordance with established policy through phone, email, and chat.
•
Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency.
•
Escalate complex issues as necessary, ensuring all concerns are directed to the appropriate channels for resolution, thereby maintaining high standards of service and support.
•
Communicating effectively with both technical and nontechnical customers
•
Installing software and establishing a connection to network(s) in accordance with specified standards.
•
Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
•
Provides software application assistance to end users as requested
•
Replicates errors; re-sets computers and printers.
•
Creates, updates, and maintains technical documentation for use within the group as well as outside entities.
•
Participates in and contributes to scheduled and ad-hoc training.
•
Performs other related duties as assigned.
•
Experience providing IT diagnostic and trouble-shooting support
•
Experience in a high volume call center customer service setting.
•
Demonstrated understanding of how to problem solve
•
Understanding of Windows and/or Mac functionality
•
Understanding a variety of email platforms (i.e., Outlook, O365, Gmail, and mobile device clients)
•
Collaborate across teams and actively participate in ET/ASU events and programs.
•
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
•
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.