Senior Specialist - Asset Application Support
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Before you apply
LocationRiyadh, Riyadh Province, Saudi Arabia
SenioritySenior
Experience3+ yrs
DepartmentQiddiya Technology
Company size1,001–5,000 people
PostedSep 10, 2025 · 1y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Sep 10, 2025
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT application support, particularly in asset management applications
Strong technical knowledge of application architecture and integrations
Proficient in incident management and troubleshooting
Provide expert-level L2 support for asset applications, resolving incidents and service requests efficiently
Analyze recurring issues and contribute to root cause analysis and permanent fixes
Maintain detailed documentation of support procedures and resolutions
Collaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharing
Participate in testing and validation of application updates and enhancements
Escalate unresolved issues to Manager as needed
Support vendor coordination for specialized application support
Engage with business users to understand operational challenges and provide technical solutions
Job Overview:
The Senior Specialist – Asset Application Support is a hands-on technical role responsible for resolving complex L2 incidents and service requests across Qiddiya’s asset applications. This role requires deep functional and technical knowledge of systems such as ticketing, POS, leasing, and park management. The Senior Specialist contributes to documentation, training, and continuous improvement efforts
Key Responsibilities
•
Provide expert-level L2 support for asset applications, resolving incidents and service requests efficiently.
•
Analyze recurring issues and contribute to root cause analysis and permanent fixes.
•
Maintain detailed documentation of support procedures and resolutions.
•
Collaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharing.
•
Participate in testing and validation of application updates and enhancements.
•
Escalate unresolved issues to Manager as needed.
•
Support vendor coordination for specialized application support.
•
Engage with business users to understand operational challenges and provide technical solutions.
Requirements
•
Bachelor’s degree in Information Technology, Computer Science, or a related field.
•
3+ years of experience in IT application support, particularly in asset management applications.
•
Strong technical knowledge of application architecture and integrations.
•
Proficient in incident management and troubleshooting.