Customer Support (live-chat)
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Before you apply
LocationRivne
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentCyberCare
Company size201–500 people
PostedSep 4, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Fluency in English
Basic know-how of Windows/MacOS
Confidence in multitasking and providing technical support
A calm, customer-first mindset - even under pressure
Positive, proactive, and motivated attitude
Ability to work rotating day and evening shifts full-time
Ability to work remotely from Ivano Frankivsk
Skills
Windows
MacOS
Benefits
Health insurance
Training
Books
Customer Support (live-chat)
About the company
Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
What Makes You a Strong Match
•
Fluency in English.
•
Basic know-how of Windows/MacOS.
•
Confidence in multitasking and providing technical support.
•
A calm, customer-first mindset - even under pressure.
•
Positive, proactive, and motivated attitude.
•
Ability to work rotating day and evening shifts full-time.
•
Ability to work remotely from Ivano Frankivsk.
What You’ll Do and Learn
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Support NordVPN customers via live-chat. No phone calls over here!
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Troubleshoot tech issues and help with billing inquiries.
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Make customers happy by resolving their concerns.
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Turn users into fans through top-notch support.
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Bring empathy, patience, and a positive vibe to every interaction.
The Perks of Joining Us
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Smooth start in tech with onboarding & mentorship.
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Flexibility to work remotely from Rivne, with occasional visits to our Lviv office for team meetings, team-building, and other activities
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Private health insurance (after 6 months)
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Kitchen full of snacks.
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Various internal and online training, books - everything you need to reach your full potential.
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Clear growth path - move inside CyberCare.
Compensation:
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For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.