Member Services Supervisor
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Before you apply
Salary$25 – $26/hr
LocationLa Quinta, CA
Work modeon-site
Typefull-time
SeniorityMid
Experience2 yrs
DepartmentMember Services
Company size1,001–5,000 people
PostedOct 1, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
At least 2 years of prior hospitality experience
1-2 years’ experience in a supervisory role
Outgoing and well-spoken personality
Responsible, dependable, outgoing, friendly, patient, courteous
Ability to take direction and complete tasks without need for follow-up
Efficient, detail oriented
Strong communication skills
Self-motivated without supervision, ability to think on feet
Must learn member names and use them when greeting
Professional appearance and grooming
Must follow dress code/uniform policies
Operate a computer, copier, and other office equipment
Experience with Word, Excel, PowerPoint, Canva, Email
Willingness to learn new computer programs
Positive attitude, professional demeanor, exceptional interpersonal skills
Ability to work flexible hours, weekends, holidays, and extended hours
Ability to work in a team environment
Ability to stay calm and focused during busy times
Read, write, speak, and understand English
College degree preferred
Additional languages preferred
Meet physical demands: work indoors/outdoors, stand, walk, lift >25 lbs
Be able to work weekends & holidays; no time off during March or April
Skills
Word
Excel
PowerPoint
Canva
Email
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Paid holidays
Employee meals
Referral program
Professional development
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About the role
In this role, you will support and oversee the daily operations of the Member Services department to provide unparalleled experience and service to our members and guests
The Madison Club is open during the winter & spring season, and this role will be for a full time, seasonal need from October 2026 - June 2027. Preferred candidates will have a flexible schedule, be able to work weekends & holidays, and understand that time off requests will not be honored during March or April (key event/ festival months).
Key Responsibilities
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Assist and oversee the daily operation of Member Services.
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Work closely with the Member Services Manager to uphold expected services levels.
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Carry out any special projects deemed necessary by the Manager.
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Oversee staff performance and coach and council staff as needed.
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Assist with reservations, itineraries, travel, entertainment tickets, and general requests.
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Oversee maintenance of the game room, movie theater, and organized workspace while assisting members and guests.
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Answer incoming club phones and transfer where needed.
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Maintain and update member app as well as additional various systems.
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Assist with club communication to membership.
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Promote club events to membership.
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Assist members with specific questions and requests.
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Update member profiles.
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Greet members and guests by their last name.
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Must be able to work extended hours and holidays.
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Must be able to perform other duties as assigned by the Manager.
Qualifications
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High school diploma or equivalent. College degree preferred.
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At least 2 years of prior hospitality experience, customer service, and telephone experience.
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1-2 years’ experience in a supervisory role.
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Must have an outgoing & well-spoken personality and be able to clearly interact verbally with members and guests.
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Must be responsible, dependable, outgoing, and friendly, as well as patient and courteous with members/guests and other co-workers.
•
Must be able to take direction and complete tasks without the need for managerial follow-up.
•
Must be efficient, detail oriented.
•
Must have strong communications skills.
•
Must be self-motivated without supervision and able to think on their feet.
•
Must learn member names and use them as greeting members.
•
Must have professional appearance and grooming.
•
Must follow dress code/uniform policies.
•
Operate a computer, copier, and other office equipment.
•
Experience with Word, Excel, Power Point, Canva, Email, and a willingness to learn new computer programs that the Club utilizes.
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Must be prepared to go above and beyond normal expectations on a daily basis as pertaining to the membership and their requests.
Additional Requirements
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Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
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Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
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Ability to work in a team environment.
•
Ability to stay calm and focused during the busiest of times.
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Ability to read, write, speak, and understand English; additional languages preferred.
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Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (25) pounds.
Benefits
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Competitive Pay
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Medical, Dental, and Vision Benefits
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401k Contribution
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Paid Time Off and Paid Holidays
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Employee Meals, Referral Incentives, and Recognition Programs
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Professional development and upward mobility opportunities
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Work-Family Culture
“The Company’s good faith estimate of the hourly rate it expects to pay for this role is $25-$26 and is based on applicable and specialized experience and location."
About Us
Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery’s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.