IT Specialist (f/m/x)
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Before you apply
LocationStrzelce - Opolskie
Work modeon-site
Typefull-time
SeniorityMid
DepartmentIT
Company size1,001–5,000 people
PostedJul 22, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong working knowledge of IT systems and general IT principles (hardware, software, troubleshooting)
Basic understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, firewalls)
Experience with Windows OS, user account management, and end-user device support (PCs, laptops, printers, mobile)
Familiarity with IT infrastructure (servers, storage, cloud solutions)
Knowledge of IT Service Management processes (incident, request, change – ideally ITIL)
Basic cybersecurity awareness (access control, endpoint protection, phishing prevention)
Experience in troubleshooting connectivity and system issues
Ability to quickly learn and support bespoke/internal applications
Experience working with ITSM tools and call logging systems
Experience coordinating with external vendors and service providers
Strong customer focus and passion for delivering high-quality support
Ability to translate technical language into user-friendly communication
Demonstrates initiative and continuously seeks opportunities to improve services, processes, and user experience
Strong communication and interpersonal skills
Analytical thinking and problem-solving ability
Ability to work under pressure and manage multiple tasks
Good judgment in handling critical incidents and customer complaints
Proactive and service-oriented mindset
Adaptability and willingness to learn new systems quickly
Strong collaboration skills with technical and non-technical stakeholders
High level of professionalism and accountability
Skills
Windows OS
LAN
WAN
Wi-Fi
VPN
DNS
DHCP
firewalls
PCs
laptops
printers
mobile
servers
storage
cloud solutions
ITIL
ITSM tools
If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.
Job Purpose
The purpose of this role is to provide high-quality IT support for the Strzelce site while acting as the local IT coordinator, ensuring reliable and secure IT services, supporting business continuity, contributing to IT projects, and driving continuous improvement initiatives aligned with business and IT objectives.
Your responsibilities will be
•
Manage and resolve incidents and service requests via the ITSM system, providing regular updates to users
•
Deliver first-line IT support and escalate complex issues to higher-level support teams
•
Maintain clear documentation, including knowledge base articles and user-friendly self-help materials
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Troubleshoot hardware, software, and network issues across assigned sites
•
Install, configure, and maintain IT equipment (workstations, printers, network devices)
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Ensure reliability and integrity of IT systems, including setup of new devices and network connections
•
Perform regular audits and inspections of IT equipment and infrastructure
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Manage IT assets, including inventory updates, procurement, and disposal of obsolete equipment
•
Coordinate with external vendors for IT services, support, and maintenance
•
Support IT projects and contribute to continuous service improvement initiatives
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Identify opportunities to improve IT services, processes, and infrastructure reliability within the site environment
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Assist with disaster recovery planning and ensure business continuity readiness
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Promote IT service processes and encourage users to log requests through the Service Desk
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Provide IT onboarding and user training, including guidance on business applications
•
Support mobile device management in collaboration with external providers
•
Deliver professional, service-oriented IT support to meet organisational standards and KPIs
Skills and education we are looking for
•
Strong working knowledge of IT systems and general IT principles (hardware, software, troubleshooting)
•
Basic understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, firewalls)
•
Experience with Windows OS, user account management, and end-user device support (PCs, laptops, printers, mobile)
•
Familiarity with IT infrastructure (servers, storage, cloud solutions)
•
Knowledge of IT Service Management processes (incident, request, change – ideally ITIL)
•
Basic cybersecurity awareness (access control, endpoint protection, phishing prevention)
•
Experience in troubleshooting connectivity and system issues
•
Ability to quickly learn and support bespoke/internal applications
•
Experience working with ITSM tools and call logging systems
•
Experience coordinating with external vendors and service providers
What will make you successful
•
Strong customer focus and passion for delivering high-quality support
•
Ability to translate technical language into user-friendly communication
•
Demonstrates initiative and continuously seeks opportunities to improve services, processes, and user experience
•
Strong communication and interpersonal skills
•
Analytical thinking and problem-solving ability
•
Ability to work under pressure and manage multiple tasks
•
Good judgment in handling critical incidents and customer complaints
•
Proactive and service-oriented mindset
•
Adaptability and willingness to learn new systems quickly
•
Strong collaboration skills with technical and non-technical stakeholders
•
High level of professionalism and accountability
What can you expect
Benefits
•
To join a talented team where your contribution is recognised
•
To work in a challenging, fast paced, international company
In return you will receive
•
Competitive package available
Legal
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